Returns / Exchanges

If you are not fully satisfied with your purchase, you can return your product(s) within 30 days and we will happily refund it.

Please complete the Return Form below.

OUR RETURN POLICY:

  • All returns must be received within 30 days of original purchase. Once approved, instructions for a Return Authorization will be provided
  • Any shipping costs from your original order are non-refundable
  • Any costs to return the item to us are non-refundable. We recommend using a trackable shipping method in case your return is lost in transit
  • All merchandise must be unused and undamaged and returned in its original packaging, with tags attached

Please allow up to 15 business days to process your refund. Credit for returned items will be applied to the credit method that was used to make the purchase.

Limits of Responsibility: We accept no responsibility for user-initiated damage during operation or use of our products.

OUR EXCHANGE POLICY:

If you are exchanging a product, please return your item for a full refund (using the guidelines above) and place your order again at onyxoutdoor.com for the correct item.

Return Form

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